Refund Policy

Nature of Coffee Products:

Due to the perishable and consumable nature of our coffee products, including but not limited to coffee beans, ground coffee, and coffee blends, dtCOFFEE.co does not offer refunds, returns, or exchanges for these items. We strive to provide the freshest and highest-quality coffee to our customers.

 

Coffee Accessories:

For coffee accessories, customers have the option to return or exchange within 10 business days from the date of delivery. The accessory must be unused and in its original packaging.

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Quality Assurance:

If you encounter any issues related to the quality or condition of your coffee products or accessories upon receipt, please contact our customer support team within 10 working days, from delivery date. We will investigate promptly and work towards a satisfactory resolution.

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Contact Us:

For inquiries or concerns about our refund policy, please contact our customer support team at accounts@dtcoffeeco.co.za.

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Changes to Policy:

dtCOFFEE.co reserves the right to modify or amend this refund policy at any time without prior notice. Changes will be effective upon posting to the website.

 

Thank you for choosing dtCOFFEE.co.